CHRISTMAS SALE NOW ON, CLICK HERE TO VIEW

Wishlist Account

Badminton FAQs

Contents

FAQ

General Badminton Equipment Questions

Q. I’m a beginner, what racket should I get?

Q. I’m a regular player, what is the best racket for me?

Q. What strings are good?

Q. What tension is good for me?

Q. Are grips important? What grips are recommended?

Q. Is weight important? What weight should I choose?

Q. Does the racket brand matter? Should I pick a particular brand over another?

Q. Should I get a badminton shoe, can I stick with normal sports shoes?

Q. How do I choose a good badminton shoe?

Q. Where should I start (shopping) if I am a beginner?

Q. What gear should I get if I am an intermediate player? 

 

Buying from Badminton Click 

Q. Are your rackets genuine? 

Q. Who strings the rackets? 

Q. Why should I buy from Badminton Click vs other sellers? 

Q. How do I find out about new releases from Badminton Click? 

Q. What's so special about your rackets? Why should I buy from you? 

Q. You don't have what I want, can you get it in? What products can you source? 

Q. I found someone selling cheaper - what can you do? 

 

Payment 

Q. What are my payment options? 

Q. Is buying online safe? 

Q. What is the "CVC"? 

Q. Are there benefits to registering with Badminton Click Newsletter? 

Q. What happens after I have completed payment online successfully? 

 

Delivery 

Q. What is the cost of delivery? 

Q. Can I nominate a different delivery address to the billing address? 

Q. How do I track my order online? 

Q. How do you pack the order? If I order a few items (rackets, bags, shoes etc), how will it come in multiple boxes? 

Q. What if I receive a damaged parcel, the wrong items, or don't receive my order at all? 

 

Warranty/ Refunds 

Q. Is there Manufacturer's Warranty? How does it work? 

Q. What can I do if I have a problem with my new items? 

Q. What happens if my racket cracks accidentally during play? Is this covered by warranty? 

 

 

FAQ

General Badminton Equipment Questions

Q. I’m a beginner, what racket should I get?

There are many things to consider when buying a badminton racket.

 

However, it’s not a very complicated process. Here are 2 important things to consider:

 

Identify your play style, whether you’re an offensive or control player.

After that, narrow down your options according to your budget, preference for brand, and lastly specification (whether it’s a head heavy, balance, or head light racket).

 

If you’re just a beginner starting out, we suggest going for a user-friendly racket, such as an even balance and medium stiffness racket frame.

 

If you need professional advice from our team, simply send us a message!

 

Q. I’m a regular player, what is the best racket for me?

If you have been playing badminton, you would be familiar with your playing style.

 

Attacking players would prefer head heavy rackets

Control players would prefer even or head light

Hard hitters would prefer stiffer rackets

 

If you need professional advice from our team, simply send us a message!

 

Q. What strings are good?

Whilst Yonex leads the innovation for badminton strings, most brands have different types of strings.

 

Basically there 2 main types you can consider when choosing a string:

Thick strings, or 0.70mm – More durable. Less feel and repulsion

Thin strings, or 0.61mm – More repulsion, control and feel. Less durability.

 

Choose a string according to your preference for durability and repulsion.

 

Most professional players use strings between the 0.65mm and 0.70mm range. Among the popular Yonex badminton strings for professional play are the Yonex BG66 Ultimax (0.65mm), Nanogy 98 (0.66mm), BG80 (0.68mm), and the BG65 Titanium (0.70mm).

 

Q. What tension is good for me?

Every player would prefer a different string tension.

 

This would depend on how strong you are in badminton terms. Stronger players would prefer higher tension while players who are less strong would prefer lower tension.

 

For an intermediate player who plays regularly, the average hitting tension is 24-26lbs.

 

Based on our experience, this tension range is most optimised for regular intermediate players. That being said, you’ll still need to work out what tension suits you best by testing different string tensions over time.

Make sure you decrease or increase your string tension gradually by 1 or 2 lbs max.

 

While professional on the elite international circuit prefers an average of 30lbs, we do not recommend tension this high if you are social or club player as it may cause injuries and result in less performance.

 

Q. Are grips important? What grips are recommended?

Yes grips are important! Choice of grip is entirely up to you, there are 3 types: thick replacement grip, thin overgrip, or towel grips.

 

Stick to the one you’re most comfortable with.

 

Q. Is weight important? What weight should I choose?

Racket weight could make a small difference to your game. Different players would have a different preference for weight.

 

As a guide:

3U or 88 grams: Normal weight (most professional or advanced players prefer this weight category)

 

4U or 83 grams: Lightweight (great for beginner to pick up their skills, good for intermediate players as it still provides reasonable amount of power while having a lot of control)

 

5U or 78 grams: Super Lightweight (good for ladies and control players. You get very fast racket handling but lack power, more popular among beginners and intermediate players. Only the control type advanced players might go for this weight category)

 

Q. Does the racket brand matter? Should I pick a particular brand over another?

If you’re selecting between the top brands like Yonex, Victor, or Li Ning, the brand doesn’t really matter because these top brands produce innovative and top quality badminton rackets.

 

If you’re picking smaller budget brands, be sure to do your research well as you may end up getting a low quality racket with lower quality materials.

 

Q. Should I get a badminton shoe, can I stick with normal sports shoes?

Unlike running, movement around the badminton court involves lots of quick, lateral or sideways movements.

 

Normal runners or soccer shoes are designed for you to move forward.

 

Badminton shoes are designed for more lateral or sideways movements and offers a lot of protection at the sides.

 

We often have customers looking for badminton shoes only after they injured their ankle.

 

Injury can be avoided by getting an entry level badminton shoe, it would give you much more protection as compared to a normal sports shoes.

 

Q. How do I choose a good badminton shoe?

Higher end badminton shoes give you better support and performance.

 

In our opinion, Yonex and Victor is the leading brand in badminton shoe technology.

 

The main difference between an entry level badminton shoe and the top of the range:

Cushioning: More shock absorption and footwork repulsion for performance. Entry level shoes often have one layer of cushioning whereas you could find up to 4 layers of cushioning in the top of the range, regardless of which brand you choose.

Stability: This is a strong shoe base often represented by a carbon graphite plate at the bottom of the shoe.

Lateral support: Very strong heel support as well as the lateral side to prevent ankle injuries.

 

Be sure to choose a badminton shoe that meets your badminton needs.

 

For example, if you’re a beginner, you wouldn’t need a top of the range badminton shoe because you wouldn’t be needing those top features. If you have a previous injury and you’re a beginner, you might want to consider top of the range features to protect and prevent further injuries.

 

If you need help selecting a pair of shoes, speak with our professional team here.

 

Q. Where should I start (shopping) if I am a beginner?

If you’re a beginner and you’d like to experience badminton in a professional environment, start shopping with a decent badminton racket.

 

You’ll need at least a full graphite badminton racket. You’ll find a range of full graphite rackets from big brands like Yonex and Victor on our website, for below $100.

 

If you need more information in selecting a badminton racket, kindly send us a message and our expert team will get back to you with some advice.

 

Q. What gear should I get if I am an intermediate player?

Badminton Racket:

If you’re an intermediate player who plays regularly, you should consider getting a high mid range badminton racquet, or a top of the range badminton racquet. If you’re on a budget and wish to explore options in the middle range, be sure to look for a high modulus graphite badminton racket. These are high middle range rackets that uses good quality graphite material in the frame, which offers excellent repulsion and allows you to string at a slightly higher tension, if required.

 

Badminton Shoes:

When playing at an intermediate level, you would more likely be moving around the badminton court more often than beginners. Depending on the intensity and ‘personal conditions’ (if you had an injury before), we recommend at least a middle range or high range badminton shoes which provides good lateral support and cushioning. If you had an injury, you might want to consider a top of the range badminton shoes which offers you top range support, stability, and cushioning to prevent further injuries. If you’re on a budget, a middle range badminton shoes would often suffice.

 

Buying from Badminton Click

 

Q. Are your rackets genuine?

Yes all products sold on Badminton Click are genuine. We are an authorised retailer for the brands we carry, which include Yonex, Victor, Li Ning, and Adidas. All our badminton rackets include a 1 year manufacturer warranty on manufacture defects.

 

Q. Who strings the rackets?

Your rackets are strung by our professional stringing team, who are also Yonex accredited stringers. We guarantee the stringing quality and make sure the stringing is compliant with the rackets’ manufacturer official warranty requirements.

 

Q. Why should I buy from Badminton Click vs other sellers?

We offer an extensive range of badminton products across the major badminton brands like Yonex and Victor. You’ll also find our price extremely competitive, and we guarantee a satisfied shopping experience. We understand there is a higher chance of issues and miscommunication when shopping online. As much as we try to eliminate them, we’ll provide full support up until you safely received your order. As we are based in Australia, we have high standards for service and we take pride on this advantage. Reasons you should buy from us:

 

Fast Shipping to USA and rest of the world: Our Free Shipping (for orders above $150) service takes only 7-10 business days to deliver worldwide. Express Shipping (3-5 business days) is available for a small fee if its urgent.

Guaranteed Returns for Damage in Transit: Should you received a damaged product which happened during the shipping process, we will send you a replacement. No further questions asked!

Wide range for options for badminton rackets: We have a wide range of strings and tension combination. This gives you more options for customisation.

Full customer support: Our support team is available to help you out from pre-sale to after-sales; including giving you advise on products, helping you out with shipping inquiries, as well as following up on late deliveries (which is an unlikely event).

 

Q. How do I find out about new releases from Badminton Click?

You can subscribe to our newsletter, where we’ll notify you of the upcoming products, invite you to pre-purchase a product that is yet to launch, and we’ll also send out off-market deals exclusive to our newsletter subscribers.

Q. What's so special about your rackets? Why should I buy from you?

Rackets purchased from Badminton Click are guaranteed original and authentic. But this do not make us special. We also ensure our rackets are priced competitively so our valued customers get the best prices on the market, combined with a special dedicated fulfilment service by our professional team. 

When you buy a badminton racket from us, we’ll do a quality check to make sure the racket has no defects. If you require custom stringing, our Yonex accredited stringer will take care of the process and make sure the stringing job is compliant with the manufacturer’s requirement, and we’ll also make sure that stringing is optimised for both durability and performance. Lastly, the strung racket will go through a final inspection by our fulfilment team before it is securely packed in a custom made box to be sent to your doorstep.

Q. You don't have what I want, can you get it in? What products can you source?

If you’re after a specific product and couldn’t find it on our online store, kindly get in touch with us via our contact page. We might be able to special order for you. As we are authorised dealers for the major brands, we have access to a full range of products (available in our region) directly from the supplier.

Q. I found someone selling cheaper - what can you do?

In the unlikely event that you manage to find an exact product that is cheaper elsewhere from an authorised dealer, we will match it. We do not match prices on ebay or Amazon as there are many private sellers selling counterfeit products. Some websites would also sell their products cheaper but offer no returns and/or provide no insurance on damages in transit - meaning that products get damaged during shipping. If you found a better deal and would like us to match it, please contact us.

 

Payment

 

Q. What are my payment options?

We take credit card payments via Visa, Master, and/or Amex. You can also checkout and pay via Paypal.

 

Q. Is buying online safe?

Rest assured that your personal and credit card details are 100% safe when shopping with us. We will only use your personal details for shipping your orders and they are well kept in a safe network. No one including us have access to your credit card or payment information as they are safely encrypted via the SSL.

 

Q. What is the "CVC"?

CVC or Card Verification Code is often a 3 digit number printed at the back of your debit or credit card. When purchasing via a credit or debit card, we will require this extra security, your CVC as we are strongly against credit card fraud. Don’t worry as your CVC would be fully encrypted and not even us would have access to your CVC.

Q. Are there benefits to registering with Badminton Click Newsletter?

Yes. You’ll get notified on exciting upcoming release from the major brands. Our newsletter subscribers would also have access to exclusive deals and discounts from time to time.

Q. What happens after I have completed payment online successfully?

Once payment is successful, we will immediately send you an order confirmation via email. Our team will then start to process your order. Once it is ready and scheduled to be shipped out from our warehouse, we will send you another email advising you on the tracking information for your order.

 

Delivery

Q. What is the cost of delivery?

We provide Free Standard Shipping (7-10 business days) when the total value of your order is above $150. For orders less than that, shipping cost is calculated based on the weight of your order, and the full cost will be shown when you checkout from our store. We also have Express Delivery (3-5 working days) available as an option if you’d like your shipping expedited. The cost for Express Delivery is based on your order weight and will be calculated when you checkout.

 

Q. Can I nominate a different delivery address to the billing address?

Yes you can nominate a different delivery address than billing.

 

Q. How do I track my order online?

As soon as we shipped out your order, we will send you a tracking link where you can monitor the progress of the shipment. You can also track your order by logging in to your Badminton Click account once you have registered with us.

 

Q. How do you pack the order? If I order a few items (rackets, bags, shoes etc), how will it come in multiple boxes?

All orders are packed securely with appropriate packing materials. We have custom size boxes to fit most products. If you ordered a few items, they will be sent in one box/package. If we need to send in separate boxes, we will notify you before we ship them out.

 

Q. What if I receive a damaged parcel, the wrong items, or don't receive my order at all?

If anything of the above happens, get in touch immediately and our support team will follow up with you very promptly.

Damaged parcel: Take a picture as of the damaged item along with the packaging that comes along with it. Send us the picture for a quick assessment. We will send you a replacement order right away.

Wrong items: We will send you a replacement order right away. However we may need you to post back the wrong items to us. We will refund you the cost for shipping back the wrong items to us.

Don’t Receive your order: If your items is late, meaning that it taking longer than the shipping time frame a provided, get in touch with us and we will request for an immediate investigation. If the item is confirmed to be lost during transit, we will send you a replacement immediately.

 

Warranty/ Refunds

 

Q. Is there Manufacturer's Warranty? How does it work?

Badminton Click is authorised retailer for the products we sell. Therefore products like badminton rackets come with a 1 year original manufacturer warranty. The warranty covers manufacture defects, which are usually damages initiating from the inside of the racket frame. External damages are not warranted. Wear and tear such as paint chips are not covered as well. If a warranty claim is successful, we will send you a new replacement. However if the claim is not successful, the manufacturer will issue an official statement explaining the circumstance.

 

To read more about our warranty policy, please click here.

 

Q. What can I do if I have a problem with my new items?

Get in touch with us as soon as possible if you believe there is a problem with your new items. Our experienced team will assess the case and advise you the best solution. If we found that there is a fault on your new items, we will request you to ship it back to us and we will send you a replacement.

 

Q. What happens if my racket cracks accidentally during play? Is this covered by warranty?

When your racket cracks during play, take a picture of the damage and send it to us via email. Our experienced team will assess the damage and provide you a preliminary advise on the damage. If we believe it is a pure manufacture defect, you’ll need to send the racket back to us and we’ll send you a new replacement once the manufacturer has confirmed the defect is true. Please bear in mind that warranty does not cover external clashes. Please read our warranty policy here and understand the terms and conditions for racket warranty.

Cart 0
Payments